About Us

About Us

The communications partner that you can grow with.

Staunch Triad Global is the leading provider of multichannel demand generation and customer engagement services for major global companies within the APAC region. Offering a specialized experience in both internal and external communications.

From voice calls to social media-based communications, we manage all kinds of media platforms to match your need. From modern social media content management to traditional call center operations, Staunch Triad Global specialized focus on each will provide a customer-centric experience.

Innovation is a driving force at Staunch Triad, keeping us – and our clients – ahead of the game. And it doesn’t stop there. We are constantly committed to continuous growth and improvement. listen to and learn from all stakeholders to ensure our service is fit for the world we live in. Not just for today but for every growing day you decide to be with us.

Vision

To provide holistic solutions, where an end-to-end solution is provided to our valued customers by taking the end-user on an experiential journey.

Mission

Using our three pillars of success, People, Process & Planet, our mission is to offer undisputed services to all our customers whilst being the leader in the BPO sector offering end-to-end solutions where no customer interaction would be missed.

Senior Management

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Henry Dabrera
Director / CEO
Heshan Fernando
Director
Nishan Guruge
Non-Executive Director

Our Key Drivers

To continuously innovate world-class solutions to enable our customers to the fullest. Through constant research and evaluations, we are focused on making ourselves better and future-ready. Understanding the customers of our clients to the same level as them is another key element we value.

Skilled Workforce

As an organization that thrives on the quality of our team, we keep the continuous growth of our team in high regard. Staunch Triad Global as a company is committed to ensuring that our team is well equipped with versatile skills that are future ready to provide the best customer experience. Specialized training programs are continuously implemented to ensure that we are well equipped to perform above the industry expectations. Staunch Triad Global carries a passion for service excellence and dynamic culture where ideas are always encouraged. Our team is our prime asset. Our well-experienced Technical Experts / Project Managers that are highly qualified in the business enable us to undertake complex operations and meet the client's objectives. They collaborate closely with our clients to implement the ideal solution that best fits the business requirements and brand standards. Our next level of account dedicated employee will then take on the projects after going through intensive training about the account and its key values. It is our workforce that makes us one of the best BPO companies in the country.

Process Maturity

Staunch Triad is the leader in the market not by chance. It is a culmination of years of rigorous self-improvement that made us who we are today. We believe in continuous growth through effective feedback and self-reflection. Constant improvement through qualitative measures and feedback. These qualities act as our ethos in growth and are shared among everyone within Staunch Triad. This has made us reach goals that seemed impossible over the years.

What makes us different

At Staunch Triad Global, our goals do not end at the time we deliver our services. We want to become the trusted partner for our partners on matters relating to their communications. This helps our customers to understand what they truly want. Empowering them to leverage varied technologies to address their critical business issues. Our approach is always customer-centric, and our focus is invariably on performance excellence. We take our commitment to our customers very seriously.
Staunch Triad’s maintain its quality based on proven systems and industry best practices. Our customers trust our solutions because our focus does not stop at understanding their businesses. We dive deeper to understand the expectation of their clients. Since it is us that connects the bridge between their customers and them, our domain knowledge about them makes our approach more personalized and holistic.

We Have the Right Solutions

Services done right will have a positive impact on your business.

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