Staunch Triad Global is the only service provider in Sri Lanka that serves an end-to-end holistic solution for all call center requirements. This is how we managed to become the best call center outsourcing company in Sri Lanka. Our approach is a 360-degree value proposition, enabling our customers not to look any further when it comes to any call center-related services.
We bring in Consultancy, Infrastructure, fully outsourced contact center management (voice and Non-voice), and Training, covering all corners of a fully-fledged contact center.
The services and the expectation of call centers are different from it used to be. It has become a vital aspect of an organization in generating revenue as well as in upholding its brand values.
As a result, the services a call center can provide have grown significantly. From cloud-based solutions to AI-powered call engines and chatbots, we at Staunch Triad Global are equipped with catering to what your business demands.
Our Business Integration consultants will analyze the instances in that we can work on an automated process to minimize human intervention. Saving valuable resources that can be utilized elsewhere within the business. Eventually, such solutions can help you implement efficient inbound and outbound call centers with Staunch Triad Global as your partner.
As the leading call center outsourcing company in Sri Lanka, we are here to provide a customized experience to your clients. All of that combined with our well-trained staff makes us the preferred outsourcing partner to provide your customers an experiential journey when they contact you through any access method, it could be voice or non-voice.
The solutions we provide is the best you can seek within the region. With resolute staff working full time on your account, we ensure that your customers feel the true values of your organization through us.
Inbound Contact Center –
Customers that call in usually prefer live conversations, as shown by many reports and surveys, as pre-recorded messages are cold and impersonal. Also, the constant number-pushing can irritate many customers. Thus, having a personalized conversation is a good way to delight and retain your clients. However, this can take a toll on an organization, and that is what we offer.
Staunch Triad Global offers customized packages that can help reduce costs, increase your productivity and heighten your brand’s goodwill. If you are concerned about the costs you are incurring in your business, consider outsourcing your contact center to us. We offer our solution that is tailor-made for you. With our decades of experience in the industry, we know what can work for you and will help you figure out what is best for your company. Our high-tech infrastructure, skilled contact center professionals and usage of latest telecommunication software helps us provide prompt and efficient call center support and phone answering services around the clock 24×7 that are ideal for your customers.
Outbound Contact Center –
Outsourcing your outbound contact center becomes important in today’s economy, where cost plays the biggest role in all of your decisions. When you don’t want to scrimp on your output but want to reduce your costs, outsourcing this valuable component of your business makes sense.
We at Staunch Triad Global bring to you top-notch outbound call center services. We give you guaranteed value for money, but our services go far beyond the money. Our outbound BPO services have functioned as extensions of our customer companies and produced remarkable results.
Our agents are qualified graduates with computer literacy, bound by a Non-Disclosure Agreement so that your information and strategies are safe. The agents will put their communication skills to good use for you in their selling and marketing.