In the current fast phased world with access to large amounts of data at our fingertips, the demand to access information through other means than social media has become more essential than a necessity.
The emergence of social media has enabled individuals who prefer to avoid direct human interactions. Customers who rather chat with a service provider rather than call them up. This goes for personal relationships as well as business relationships — specifically between brands and their customers as well as brands and their employees. Every day, more and more people turn on their chat services to reach out to someone rather than calling them up.
Due to this very reason, social media presence and active interactions though it has become a key component of the customer engagement strategy of any successful organization. However, this demands a large workforce dedicated in keeping such communication channels open. With that, the necessity of outsourcing social media services has now become mandatory to ensure accessibility to all customers.
To suffice this, Staunch Triad Global has devised an interactive approach to engage with customers that comes through your social media platforms. With strategies that are field tested, we have become experts in providing the best solutions with minimum use of resources. As a social media management company, our duty is to listen to and sense all movements within your social media platforms.
Social listening – where we will be listening to all positive and negative movements about your brand within different social media platforms and provide you with important insights and predictive analytics on potential developing trends.
Page monitoring – taking the burden of being on top of every comment and reaction off you. We will create content, share such content at the right time and respond to all queries and feedback on our behalf of you.
Crisis Management – Following up on positive comments & respond to dissatisfied customers before the story get ahead of us. Committed to maintaining the brand integrity by boosting positive comments and tending to the negative feedback long before it escalates to a trend.
Situational monitoring – Track all movements related to the company within social media platforms to understand new trends. Our outward approach in this is focused mainly on the industry rather than your own company. This means that we will be able to identify new trends and customer expectations even at times when you have not put any effort into such trends.
We at Staunch Triad Global have the capacity to manage and improve your social media presence with the highest attention to your brand values. This has made us one of the best social media outsourcing companies in Sri Lanka.